The responsibilities and roles of an IT Service Manager clearly define the role of this professional in any organization. Information Technology Service Management is those activities which are performed by an enterprise to design, develop, deploy, operate and control various information technology services provided to clients by an external third party. These services include e-business, corporate intranet, extranets and other applications. This role has a wide responsibility because it is very important to ensure that the right services are made available to organizations. These services should be developed, deployed and operated in accordance to the organizational requirements of each organization. In essence, an IT Service Manager is responsible for taking decisions about the overall management of information technology which includes but not limited to the following areas:
The primary objectives of IT Service Management are delivering services which have clear customer benefits and delivering those services in a cost effective manner. As part of this they are also responsible for designing and implementing patient management system for organizations. The IT Service can implement and maintain the software used for designing the service as well as its maintenance. They are also responsible for ensuring the implementation of the solutions designed for the organization. Are you looking for an IT service provider near you, click here to find one: www.empist.com.
When it comes to the domain of computer training and application service providers, the IT Service Manager is essentially involved in two domains. First, he is responsible for managing the network of computer services which includes but not limited to the following: desktop service, shared service, client servicing and remote service. The second domain is managed print services which include but are not limited to the following: managed print server, desktop service, network service, dial up and VOIP service. He is also involved in providing computer training for his staff and is the head of IT infrastructure for his organization.
If you're wondering how these professionals work in an organization, it helps to first understand a bit on how they work. Generally, they will have a single point of contact (the IT Service) who will act as their main contact for all aspects of the IT service process. They will have their own IT infrastructure consisting of different types of hardware like PCs, laptops and various other devices depending on their assignment. They will also have their own network security, which may vary depending on the needs of the organization.
Let's now look at the different IT service options that are available in the market. These include Multi-Site Network Services, desk service options and remote site options. These all enable organizations to use different types of computer services depending on their requirement and budget constraints. There are many other computer services that help to manage business processes, spreadsheets and even telephony for example depending on their need. Check out this post for more detailed info.
For small and medium sized organizations, IT Service can be provided by the company or the individual which are already involved in the related activities. This can range from a sole company offering the IT services to many different individuals who are trained and have the skills required. In case of a corporate structure, the IT Service can be provided by the management itself who will deal with the management and administrative aspect of providing the IT services depending on the size of the organization. This type of service can be managed via remote access to the IT server that enables organizations to manage their IT service options as and when necessary. See site for more enlightenment on this topic: https://en.wikipedia.org/wiki/Systems_management.